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Policies

Terms and Conditions

Custom Jewelry:

Every Silverbrook Studios piece is handmade from scratch out of the finest materials after you place your custom order. We stand behind our product 100% and want you to be completely happy with it.  We would like to offer a friendly reminder that each piece is hand-stamped and imperfections add to the charm.


Updating an Existing Piece:

Because our pieces are handmade to order, we cannot add additional customization to existing pieces. We do offer pieces that can be added to over time by puchasing additional charms.   If you do not find the charm listed on the website contact us by email lauren.silverbrookstudios@gmail.com

Damage to Orders:  See FAQ page for instructions

Changing an Order:

Because each piece is custom made to order, once you check out, changes cannot be made. When you receive your piece, if you are not satisfied, we are happy to exchange it for you at no additional cost. We stand behind our product 100% and want you to be completely happy with it.

Price Adjustments:

While Silverbrookstudios.com constantly endeavors to provide accurate pricing information, pricing or typographical errors may still occur with respect to the Products or Services. Silverbrookstudios.com reserves the right to modify prices with respect to any such Products or Services without advance notice either prior to or after receipt of an order confirmation. Unintentional errors in advertised prices are not binding on Silverbrookstudios.com or this Website, and may be modified by Silverbrookstudios.com at any time. In the event that a Product or Service or any other transaction conducted via this Website is listed at an incorrect price due to an error in pricing, Silverbrookstudios.com shall have the right, at its sole and absolute discretion, to refuse or cancel any orders placed for such Product or Service. In the event that a Product or Service is mispriced, Silverbrookstudios.com may, at its and absolute discretion, either contact you for instructions or cancel your order and notify you of such cancellation, it being clarified that Silverbrookstudios.com shall have no further obligations towards you with respect thereto.

Coupons and Discounts:

Coupons may not be combined and may not apply to any sale items unless otherwise explicitly stated. Promotional offers and discounts can not be retroactively applied.

Secured Payment Methods:

We take Visa, MasterCard, Amex, AmazonPay and PayPal for payment. 

Sales Tax:

A 6% sales tax applies to all orders shipped or billed to a Virginia address.

Shipping:

All available shipping methods, with stated timelines, can be found in the cart upon checkout. During peak seasons, expedited and rush shipping may not be available. International shipping can take 3-6 weeks and we are not responsible for items held up in customs. In the rare event your order is lost in transit once shipped, we are not responsible, but will do what we can to help you locate it. If you pay for expedited shipping but your order is stopped in our quality control department, causing it to be late, we will refund your shipping fee. We cannot change the shipping method once an order has been placed.

Availability:

Occasionally items will go on back-order. We will let you know as soon as possible if this occurs. We cannot guarantee availability of any design.

Wholesale:

Wholesale accounts are available with a valid resale license. A minimum number of pieces is required. lauren.silverbrookstudios@gmail.com  for more information.

Privacy & security Policy

Your privacy:

Silverbrook Studios respects the privacy of all our customers. This privacy & security policy outlines the information we collect about you, how we use the information, and the choices you have to review, revise and/or restrict our usage of this information.

Collected Information:

Silverbrook Studios collects customer information for a variety of reasons, which include providing superior customer service, improve our customers’ shopping experience and to communicate with our customers about our products, services and promotions. We collect personal information such as your name, financial information, telephone number, email and postal address that you provide to us when you save your information with us or when you participate in a sweepstakes, promotion or survey. We use this information to process any transaction, inquiry or promotion that you initiate with us, and provide you with advertising tailored to your interests. Additionally, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience on this website, and to provide you with offers, promotions or information that we believe may be of interest to you. We also monitor use of the website and traffic patterns to improve the website design and the products and services we offer, as well as to determine what offers, promotions or information to send to you. Silverbrook Studios may disclose specific personal information about you if required by law, governmental request or court order, if based on our good faith belief that it is necessary to conform or comply with such law, request or court order. We may also disclose information about you to a company contracted to help prevent the unauthorized use of credit and gift cards.

Our Email List:

We offer those who sign up for our email list advanced notice of sales and new merchandise and other Silverbrook Studios news. Email addresses collected at Silverbrookstudios.com are used internally. If you would like to unsubscribe from our email list please contact us at Lauren.silverbrookstudios@gmail.com. We will remove your name within a reasonable period of time. Please recognize that you may receive another email before we are able to remove you from the list. In addition, please note that you receive more emails based on how often you open your emails that we send you.

 

Secure Shopping:

Sensitive personal information contained in orders placed on the website are encrypted using 128-bit secure sockets layer (ssl) technology.* in order for ssl security to work, you must use an ssl enabled browser. Unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect you personal information, you acknowledge that: (a) there are security and privacy limitations of the internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the website cannot be guaranteed; (c) any such information and data may be viewed or tampered with in transit by a third party; and (d) when you transfer any information to us, you do so at your own risk. 

Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email. *Secure socket layer (ssl) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.

 

Policy Changes:

Silverbrookstudios.com may periodically update this privacy & security policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting Silverbrookstudios.com, you agree to accept any changes made to this policy. The Silverbrookstudios.com privacy & security policy only addresses the use and disclosure of information we collect from you on our website. Feel free to contact us with any questions about our privacy & security policy at lauren.silverbrookstudios@gmail.com.